Privacy Policy

Terms of Service

safvo Pet Supplies

Last Updated: March 20, 2026

At safvo Pet Supplies, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and disclose your information when you use our website, place an order, or interact with our services. By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information from you:

Contact Information: Name, email address, phone number (7202447519, if you provide it), shipping address (including 4016 Paseo Quieto, Sierra Vista, AZ 85635, if this is your provided address), and billing address.
Payment Information: Credit card details, debit card details, or other payment method information (we do not store full payment details; this information is processed by our trusted third-party payment processors).
Order Information: Details of products you purchase, order history, and preferences.
Website Usage Information: IP address, browser type, device information, pages visited, and time spent on our website (collected via cookies and similar tracking technologies).
Communication Information: Records of your communications with our customer service team (via email, phone, or other channels).

2. How We Use Your Information

We use your personal information for the following purposes:

Process and fulfill your orders, including shipping, delivery, and providing order updates.
Communicate with you about your orders, account, and customer service inquiries.
Process payments securely and prevent fraudulent transactions.
Improve our website, products, and services based on your usage and feedback.
Send you marketing communications (if you opt in) about new products, promotions, and pet care tips (you can unsubscribe at any time).
Comply with legal obligations and resolve disputes.

3. How We Store and Protect Your Information

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We use secure servers, encryption technologies, and trusted third-party service providers to store and process your data. However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. After that, we will securely delete or anonymize your information.

4. Information Disclosure

We do not sell, rent, or share your personal information with third parties for their own marketing purposes, except as follows:

Trusted Third-Party Service Providers: We may share your information with third parties who help us operate our website, process payments (e.g., payment gateways), fulfill orders (e.g., shipping carriers), and provide customer service. These third parties are obligated to protect your information and only use it for the purposes we specify.
Legal Requirements: We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety, or the rights, property, or safety of others.
Business Transfers: If we sell, merge, or transfer all or part of our business, your personal information may be transferred as part of the transaction (we will notify you in advance if this occurs).

5. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

The right to access the personal information we hold about you.
The right to request correction of inaccurate or incomplete information.
The right to request deletion of your personal information (subject to legal obligations).
The right to opt out of marketing communications.
The right to withdraw your consent to the processing of your information (where consent is required).

To exercise any of these rights, please contact us using the information below.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies (e.g., web beacons) to enhance your browsing experience, remember your preferences, and analyze website usage. You can adjust your browser settings to disable cookies, but this may affect the functionality of our website.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will promptly delete it.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of any changes by posting the revised policy on our website and updating the "Last Updated" date. Your continued use of our website after the changes take effect constitutes your acceptance of the revised policy.