Safvo Pet Supplies

1. Order Processing

All orders are processed within 3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

2. Delivery Time

Once shipped, standard delivery takes approximately 10–15 business days, depending on your location and local logistics conditions.

3. Shipping Areas

We ship to most countries and regions worldwide. If your address is unavailable for delivery, our customer service team will contact you promptly.

4. Order Tracking

After your order is dispatched, you will receive a shipping notification email with a tracking number, so you can monitor your package status at any time.

5. Shipping Fees

Shipping costs are calculated at checkout based on order weight, size, and destination.

6. Address Accuracy

Please ensure your shipping address is correct and complete. We are not responsible for delays or failed delivery caused by incorrect address information.

7. Lost or Damaged Packages

If your package is lost or damaged during transit, please contact our support team with your order number. We will assist with investigation and provide a solution.

8. Customs and Import Duties

International customers may be subject to customs duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the buyer.